Change Management contains specific details of changes that a caller has requested. This enable all requests to be managed and caller expectations to be met. Responsible for managing change process involving hardware and software.

Integrated with Incident Management Module - calls logged which are not incidents can easily be closed and and passed to change management
Workflow Enabled - approvals required for the change
Mail Tracking - all correspondence received is routed back to initial change
Work Logs - log and record all work activities
Security - Ability to mask a technician name from the caller

Ensures that standard methods and procedures are used for efficient and prompt handling of changes
Minimises the impact of change related incidents upon service quality
Improves the day-to-day operations of an organisation
Structured sytem for managing a change request