Profiling your 'customers' - whether you support internal staff from your organisation or whether you support customers from outside your organisation - is an important part of the help desk. HelpDeskPro's Customer Profiles module enables you to record information about your customers (end users).

Choice - HelpDeskPro can be configured to use either the Domino Directory (Name and Address Book) for customers; HelpDeskPro's in built Customer Profile module or any other Lotus Notes database
Import & Synchronise - Import from the NAB and synchronise daily all required caller details
Integration with Asset Management - customers and assets can be associated together

By profiling your customers, you can then use the information to allocate different SLA's, to identify help desk trends and to link customers with assets.
Makes your help desk more professional by providing all the customer information to your technician's finger tips e.g. within the Incident Manager module, the technician is automatically prompted with the users asset list (if configured to do so) when creating a ticket for that person
Key Features