The dashboard provides two key features - it contains all the configuration settings for your HelpDeskPro implementation and also provides your technicians with a gateway into the application suite.

Single point of entry - dashboard provides single entry point into the whole suite
"My Tickets" - Lists all open tickets for the user
Agent Manager Console - the console provides a control panel to the numerous agents that can be enabled including automatic ticket escalation, handling mailed-in tickets, automatic un-suspending of suspended tickets etc
Configuration - single place for configuring HelpDeskPro in terms of SLA set up; help desk 'opening hours', asset configuration, categories, call scripts and so on

Easy to 'control' the application
The number of configurable options make HelpDeskPro a very flexible product
Front screen presents the current users tickets only ensuring that the right information is presented to the right user