The Information Library contains specific details of internal support policies, procedures, configurations and other technical documentation such as network or mail routing topology diagrams.

Configuration Information - enables you to record all configuration information in a single repository
Data management - using a variety of views and categories, the data is sorted and managed in a way to suit how you operate
Fully searchable - using Lotus Notes in-built search engine, all assets can be full text searched, including attachment

Enables technicians to quickly find the information they need
When used to full effect, reduces a number of common technician errors such as missing certain configuration options
Using Lotus Notes replication features, the information can be made available in a secure manner on technicians laptops ensuring technicians have the information they need at all times