
Version 10.1 [Released April 2010] • Change Management Version 9.2 [December 2009] • Auto Problem creation rules • Comprehensive technician/team routing • Ability to include a reason when routing a ticket • Multiple ticket acceptance • Capture Caller Classification via a Mail Rule • Capture Hierarchical Name Components via a Mail Rule • Recurring Actions • New Web Charts and Word Integration Reporting components • Information Library and Knowledge Base email review reminders ....and many more Version 9.1 [June 2009] • NEW Work Orders with Actions • NEW Deployment Tool to provide a simple intuitive method for upgrading the entire HelpDeskPro suite in one easy step • Correspondence available from with a Ticket • Import emails from a technician's inbox and sent folder via a ticket • Ability to handle 'Requests' via the Incident Management database enabling contracts and SLA's to be assigned to a request • Ability to restore deleted documents within the Incident Management database • Assign an alternative technician via the Web Technician Portal • Enhanced 'Technician Management' Dashboard ....and many more Version 8.2 [December 2008] • MS Word Integration for reporting • Web based charts for real time statistics / reporting • Http doc links enabling full integration with mobile devices for technicians • Technician Portal available via a mobile device • Enhanced support for supporting external companies (for commercial support providers) Version 8.1 [June 2008] 8.1 was released in June 2008 which included some of the new features include: • Extensive improvements to the Request For Change Module • Ability to automatically assign the correct SLA based on a Mail Rule • An improved export routine enabling incidents, RFC's and Assets for easy data manipulation • Technicians can be assigned to a configured Resolver Groups • New and improved reporting ....and many more Version 7.4 [December 2007] 7.4 was released in December 2007 some of the new features include: • Ability to track software licenses • Assign a category to a mail rule • Assign an SLA to a mail rule • Ability to re-open problem management ....and many more Version 7.3 [October 2007] 7.3 was released in October 2007 some of the new features include: • Master ticket creation • Linking tickets to a master ticket • Exclude ticket creation based on a configured mail rule • Route mails to an alternative technicians when • Email a caller the estimated fix time on ticket acceptance ....and many more Version 7.2 [July 2007] 7.2 was released in July 2007 some of the new features include: • Technician Web Portal • Ability to reply to memo's • Replies routed back to logged tickets • Insertion of Mail Signatures • Additional Reports and many more...... Version 7.1 [February 2007] 7.1 was released in February 2007 some of the new features include: • Ability to chat to other online technicians and callers using Sametime integration • Log technician chats in the technician work log • Mask a technician's name when sending emails to callers • Caller emails routed directly to their logged ticket • Software license checks built into Asset Management Module • Improvements to Problem Management Module • NEW Request For Change Module and many more......			LotusSphere 2010 [January 2010] For the 4th consecutive year, HelpDeskPro, the leading IT Helpdesk Solution for Lotus Notes, will be exhibiting at Lotusphere®2010. The show runs from January 17th to January 21st, 2010. Stop by and see us at stand 227. Ready for IBM Software [December 2009] HelpDeskPro has been validated with the Ready for IBM Software status and supports Domino 8.5.x and Sametime 8.0.x LotusSphere 2009 [January 2009] It’s that time of the year once again and Lotusphere® 2009 is just around the corner. This year, Lotusphere® 2009 runs from January 18th to January 22nd, 2009 & HelpDeskPro, the leading IT Helpdesk Solution for Lotus Notes, will again be exhibited at Lotusphere on the Product Showcase floor. Stop by and see us. LotusSphere 2008 [January 2008] It’s that time of the year once again and Lotusphere® 2008 is just around the corner. This year, Lotusphere® 2008 runs from January 20th to January 24th, 2008 & HelpDeskPro, the leading IT Helpdesk Solution for Lotus Notes, will again be exhibited at Lotusphere on the Product Showcase floor. Stop by and see us at stand 703. Ready for IBM Software [September 2007] HelpDeskPro has been validated with the Ready for IBM Software status. IBM Global Solutions Directory [September 2007] HelpDeskPro is listed in IBM's Global Solutions Directory. click here to visit the directory Lotus Admin2007 in Boston [June 2007] HelpDeskPro will be exhibited on the Product Showcase floor with it's USA reseller, MartinScott at stand 520. Service Desk & IT Support Show [April 24 - 26 2007] HelpDeskPro will be exhibiting at the Service Desk & IT Support show at National Hall Olympia, London. If you are going please come and see us. We will be presenting detailed demonstrations of the system. LotusSphere 2007 [January 2007] HelpDeskPro has just returned from Orlando, Florida, where it exhibited on the Product Showcase floor with it's USA reseller, MartinScott . Over 7000 people registered this year and 800 of these visited our booth.