The Problem Manager module is a collaborative tool for managing the investigative task of determining the root cause of recurring issues and for managing the tasks associated with stopping the issues recurring.

Integrated with the Incident Management module - allows users to identify evidence of recurring issues
Integrated discussion forum - the discussion forum enables the working party dealing with a particular recurring issue to discuss thoughts and ideas
Integrated Task Management - the problem manager can assign individuals tasks to assist with either investigative or resolution activity
Audit Trail - simply by using the system, an audit trail of evidence, investigative work, action taken and the corrective action taken is documented

Assists with the identification and resolution of underlying problems thereby reducing the number of calls to the help desk
Allows the help desk to demonstrate a proactive approach