One of the most important features - often overlooked by more basic systems - is that of reporting. Lotus Notes views in themselves can provide useful information, but HelpDeskPro is also integrated with Excel and Intelliprint, with either summary or detailed information outputs. In essence, the query and reporting tool in HelpDeskPro provides you with all the information you need to manage your service desk. You will not struggle to get the information you need out of Lotus Notes and into a format you need.

Lotus Notes Views - HelpDeskPro contains many views (in excess of 50 for the Incident Manager module alone) of the data including SLA conformance/non-conformance reports
Comprehensive Query & Export Tool - HelpDeskPro contains a comprehensive query tool which enables you to query the database and export the information into a format that suits your requirements
Report Templates - pre-formatted Excel templates with charts, pivot tables etc can be created and the query results sent directly to the templates to enable you to create standard, comprehensive reports
Web Charts - Ability to report real time statistics

The flexibility of the reporting tool in HelpDeskPro enables service desk managers to get a clear understanding of trends, resource requirements and help desk load