No help desk is complete without the ability for users to create tickets themselves, to check progress of existing tickets, to search through FAQ's and other information and to be notified of IT issues such as scheduled down-time. In other words your users need tools to help communicate with the help desk and to help themselves. This is what the web portal has been designed to do.

Customisation - the web portal is based on a configurable style-sheet allowing you to present the web portal in your company's colours, fonts and other styles. It can be easily integrated into and made to look like an extension of your existing intranet
Creating Tickets - users can create tickets themselves and therefore reduce the number of telephone calls to the help desk and data entry requirements of your support staff
Custom Forms - Customizable web forms e.g. customer survey to gain feedback on the service the help desk is providing
Secure - a username and password is required for users to log in and see their tickets
Forgotten My Password Feature - users can update their passwords and/or get their password emailed to them automatically (without the need for support staff intervention)
FAQ's - FAQ's can be 'rated' by the end users so that the most useful FAQ's appear at the top of the list
Knowledge Base - selected information from the Knowledge Base can be presented in the Intranet Portal to end users who can in turn search and read the information
Technician Portal - Technicians can create and process tickets through the Web Technician Portal

Improves communication between IT and the business
IT no longer becomes a 'black hole'
Enables IT to 'push' information to users including scheduled downtime, FAQ's and other information thereby reducing the number of direct calls to the help desk
The Domino server acts as the web server so there is no need for further investment in other hardware or software to present HelpDeskPro to your users via an intranet