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SERVICE DESK - Customer support from a single Notes database
Designed specifically for the Lotus Notes/Domino platform, Service Desk provides a cost effective, easy to use, multi functional service desk management solution that can be used to manage calls and tasks within many service orientated situations.
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The key features with the product include:
- Management, End User and ‘Resolver’ Dashboards
- Logging and assignment of service requests
- Task management & tracking
- Reference Library
- EMail Management
- Customer list management (optional use of NAB)
- Optional Asset management
The product is a single ‘all encompassing’ database which makes it easy to use, simple to administer and can be installed and ready for use in a matter of minutes.
Service Desk can be used to support a variety of business support functions including:
- IT
- Facilities Management
- Human Resource (HR)
- Customer Services
...and so on.
For larger organisations, multiple instances of Service Desk can be deployed and 'global' reporting available in a separate Notes application which provies a single view of all the service desks in use.
Click here to contact us for a product brochure, online demo or for evaluation software.
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| © 2009 Polymorph Limited |
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