The No.1 ITIL based Service Desk Solution. Comprehensively designed for corporate use, but with a pricing model to suit both large and small enterprises. HelpDeskPro offers a proven help desk system which fully exploits this collaborative technology.
HelpDeskPro is proving to be the system of choice for organisations managing in excess of 10,000 calls per month down to organisations taking only 2 or 3 calls per day.
If you’re looking for a system that is easy to use but delivers on features, helping you conform to ITIL best practice and standards – then HelpDeskPro should be in your shortlist.
HelpDeskPro modules include: Incidents & Requests Management, Problem Management, Change Management, Knowledge Base, Caller & Technician Web Portal, Reporting (which includes real time statistics and word integration) and more.
HelpDeskPro has been validated with the Ready for IBM Software status and supports Domino 8.5.x and Sametime 8.0.x.
HelpDeskPro is listed in IBM's Global Solutions Directory. Click here to visit the directory.