A cost effective, easy to use, multi functional service desk management solution that can manage calls and tasks within many service orientated situations.Management, End User and ‘Resolver’ DashboardsLogging and assignment of service requestsTask management & trackingReference LibraryEmail Management Customer list management (optional use of Domino Directory)Optional Asset management
The product is a single ‘all encompassing’ database which makes it easy to use, simple to administer and can be installed and ready for use in a matter of minutes.
The key features with the product include:
Service Desk can be used to support a variety of business support functions including IT, Human Resource (HR) and Customer Services.
For larger organisations, multiple instances of Service Desk can be deployed and 'global' reporting is available in a separate Notes application which provides a single view of all the service desks in use.