Service Desk
A cost effective, easy to use, multi functional service desk management solution that can manage calls and tasks within many service orientated situations.
The product is a single ‘all encompassing’ database which makes it easy to use, simple to administer and can be installed and ready for use in a matter of minutes.
The key features with the product include:
Management, End User and ‘Resolver’ DashboardsLogging and assignment of service requestsTask management & trackingReference LibraryEmail Management Customer list management (optional use of Domino Directory)Optional Asset management
Service Desk can be used to support a variety of business support functions including IT, Human Resource (HR) and Customer Services.
For larger organisations, multiple instances of Service Desk can be deployed and 'global' reporting is available in a separate Notes application which provides a single view of all the service desks in use.
